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Telephone Triage Step 2 – Building & Maintaining Rapport - April 2020 ( Anytime video tutorial and slide-set)

Please do not contact SGPET about this event.
This is just being advertised here for your information.

Tuesday 30 June 2020

Views: 627

Target learners: All primary care clinicians carrying out telephone consultation and consultation

Presenter/s: Dr Andy Eaton, Somerset GP.

Length: 25 minutes

Covid-19 means that most consultations are now being carried out remotely. This is challenging work and we will all welcome help in increasing our confidence and skills.

Many colleagues will have had training at some stage on the importance of rapport in face to face consultations. Creating rapport over the telephone is equally important in order to reduce the callers anxiety and help achieve a satisfactory outcome for both parties, but it does involve a different skill set. In this episode, we will look at how to build and maintain rapport, from our initial introduction through to the end of the call.

This is the third of a series of related tutorials and live case discussion webinars from Somerset GP Andy Eaton and Bristol GP Alison Hutchings. Both are GP Training Programme Directors and OOH Fellows and what they have to say comes straight from the coal-face.

 

You tube link https://youtu.be/e8YJ9hozkPU

Downloads

Main contact

Name: Claire Winchester

Email: claire.winchester1@nhs.net

Please do not contact SGPET about this event.
This is just being advertised here for your information.

If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.